Security and Scam Education

Report a Lost or Stolen Card

If you suspect that your credit or debit card has been stolen or if you notice any unusual activity on your account indicating fraudulent transactions, you need to act quickly. Fortunately, our reporting process is simple and reliable, and we’re here to guide you every step of the way.

Call the numbers listed below to report a lost or stolen card or fraudulent activity.

Debit Card

If you have issues during regular business hours call:
920-682-8500.

To report a lost or stolen card in the United States, call:
1-888-241-2510.

To report a lost or stolen card outside of the United States, call:
1-909-941-1398.

If you need assistance outside of our normal business hours please call: 1-844-454-0056.

Credit Card

To report a lost or stolen card or report fraudulent transactions, call Elan Financial Services:
866-234-4691.

Preventing Fraud

Fraudulent activities have unfortunately become commonplace in the digital age. Scammers use sophisticated techniques to convince unsuspecting individuals to part with their money and information. However, there are steps you can take to mitigate the risks and safeguard your money and identity.

Be vigilant of unusual transactions or charges in your account. If you notice any suspicious activity, report it immediately using the information listed above.
Beware of scam letters, emails and phone calls designed to trick you into giving out your personal information such as your social security number or banking details.
Consider utilizing online banking and mobile payment options. Not only are they convenient, but they offer higher levels of security than traditional payment methods.
Use strong passwords for your online accounts and change them regularly. Never reuse the same password for multiple accounts, and avoid using obvious information, such as your name or date of birth.

How can we help?